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No mail, no phone July 11, 2007

Yesterday, 3 days before the relocation deadline, I received the following email message:

Dear Nationals Season Ticket Holder,

The 2008 Relocation Package that we mailed to you has been returned to the Washington Nationals. We have attempted to reach you via phone to get a corrected address and have been unsuccessful. Please reply to STComments@nationals.com and include your correct mailing address so that we are able to send you the Relocation Guide. Please note that the deadline to submit your relocation questionnaire and deposit is this Friday, July 13. At this time, we highly recommend that you submit your information online by going to www.nationals.com/relocation and follow the steps outlined for you. If you have any questions, please contact a member of our Service Department by calling 202-675-6287, Option 1.

Thank you for supporting the Nationals as a season ticket holder and we look forward to hearing from you!

Washington Nationals Ticket Sales and Service Department

This, of course, sent me into a rage. My mailing address has not changed and I have received many things from the Nationals in the mail over the last 2 years. Their statement about trying to reach me via phone seemed false to me too. After looking over the caller id logs for all my phones, nothing unexpected was found.

I fired back a response:

Sorry if this comes off as unduly harsh, but I find the excuses below unconvincing. My mailing address has not changed from the one that the Nationals used to send me all correspondence last season and this season. Further, I reviewed the logs on all my phones and there has been no attempts to call me.

This morning I received a phone call from the Nationals, from Andy B. He apologized for any mix-up. For all the hassle, this is a step forward from seasons past. Mistakes are made but they now reach out personally to try to resolve them.

Luckily, I already completed the online registration–the third person to do so. Andy confirmed that they have my registration which saved me a phone call I was planning to make anyway. Andy even offered to mail me my relocation package, as a keepsake, if I wanted but I declined.


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